Returns, Refunds, Lost Item and Warranty Policies

Original Artworks, Paper Prints and Canvas Prints Refunds and Returns Policy

Please choose carefully when deciding to order a print. Unfortunately due to our prints being printed on demand, we are unable to offer returns or refunds on prints due to change of mind, however we do offer store credit. If your print has arrived damaged or with a defect we will arrange a replacement print for you.

 

All artworks are packed and shipped with the utmost love and care, we ship through trusted couriers and take no responsibility if your items have arrived damaged or lost whilst in transit. If your item is deemed 'delivered' we are of the belief you have received your item. If you have not, please directly contact the courier as they are best placed to track where your item has been delivered.​ Please email contact@lakkaripitt.com if you have any problems with items you have received.

 

All original artwork sales are final.

 

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Gift Cards Returns and Refunds Policy

Gift card purchases are final. No refunds or returns will be issued.

 

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Jewellery Returns and Refunds Policy

Our goods come with guarantees that comply with the Australian Consumer Law.

 

Returns for Refund:

We accept returns for a refund on eligible items where you have changed your mind. To be eligible:

1. Your request must be made within 14 days of delivery

2. The item must be unworn, unused and in original condition

3. The item must be returned in its original packaging

 

Once your return is received and inspected, a refund will be issued to your original payment method. Please note:

1. Return shipping costs are the responsibility of the customer

2. Items that show signs of wear or damage will not be accepted

 

The following items are not eligible for change-of-mind refunds:

1. Earrings (for hygiene reasons)

2. Items marked as final sale

 

Returns for Manufacturing Fault:

If your jewellery arrives:

1. Damaged or broken

2. With a manufacturing fault

3. Significantly different from its description

4. Incorrect (wrong item sent)

Please contact us within 7 days of receiving your order at contact@lakkaripitt.com, including:

1. Your order number

2. A description of the issue

3. Clear photographs of the item

If the item is confirmed as faulty, we will offer a replacement or refund. If a return is required due to a fault, we will cover reasonable return shipping costs.

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How to Initiate a Return:

To request a return, please email us at contact@lakkaripitt.com within the return window and include:

1. Your order number

2. The item(s) you wish to return

3. Reason for return

4. Photos (if the item is faulty or damaged)

Once your request has been reviewed, we will provide return instructions. Items must not be sent back without prior approval. If a return is processed for a change of mind, return shipping costs are the responsibility of the customer.

 

Refunds will be processed to the original payment method within 5-10 business days after the returned item has been received and inspected.

 

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Jewellery Warranty Policy

Jewellery by Lakkari Art includes a 6 month warranty from the date of purchase covering manufacturing faults. This includes:

• Faulty clasps

• Broken chains due to structural weakness

• Loose stones caused by manufacturing defect

• Faulty earring posts

If a manufacturing fault is confirmed within this period, we will offer either a replacement or refund. Assessment will require photographs or return of the item.

 

​This Warranty Does Not Cover:

• Normal wear and tear

• Tarnishing or oxidation

• Fading of gold plating over time. Fading of plated finishes is considered normal wear and is not a manufacturing fault.

• Scratches or surface marks

• Damage caused by water, perfume, sweat, chemicals or improper storage

• Damage caused by pulling, bending, dropping or impact

• Frequency of wear

• Lost items or stolen items

• General stretching of chains over time

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Care Responsibility:

To maintain the longevity of your jewellery we recommend that you:

• Avoid immersing jewellery in water, swimming and while showering

• Remove before exercise

• Avoid direct contact with perfumes and lotions

• Store in a dry place away from sunlight

• Be mindful not to over-polish as some cloths can be slightly abrasive.

Improper care may void this warranty.

 

​How to Make a Warranty Claim:

If you believe your item has a manufacturing fault email us at contact@lakkaripitt.com

1. Include your order number

2. Provide clear photographs of the issue

3. Describe how the item has been worn and cared for

If return is required for assessment, we will provide instructions. If the fault is confirmed as a manufacturing issue, reasonable return shipping costs will be covered by us.
 

 

Additional Information

For any further enquiries please email contact@lakkaripitt.com.​​​