Returns, Refunds, Lost Item and Warranty Policy

Original Artworks, Paper and Canvas Prints

Please choose carefully when deciding to order a print. Unfortunately due to our prints being printed on demand, we are unable to offer returns or refunds on prints due to change of mind, however we do offer store credit. If your print has arrived damaged or with a defect we will arrange a replacement print for you.

 

All artworks are packed and shipped with the utmost love and care, we ship through trusted couriers and take no responsibility if your items have arrived damaged or lost whilst in transit. If your item is deemed 'delivered' we are of the belief you have received your item. If you have not, please directly contact the courier as they are best placed to track where your item has been delivered.​ Please email contact@lakkaripitt.com if you have any problems with items you have received.

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All original artwork sales are final.

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Gift Cards

Gift card purchases are final. No refunds or returns will be issued.

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Jewellery

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable damage.

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Faulty or Incorrect Items

If your jewellery arrives:

• Damaged or broken

• With a manufacturing fault

• Significantly different from its description

• Incorrect (wrong item sent)

Please contact us within 7 days of receiving your order at contact@lakkaripitt.com, including:

• Your order number

• A description of the issue

• Clear photographs of the item

If the item is confirmed as faulty, we will offer a replacement or refund. If a return is required due to a fault, we will cover reasonable return shipping costs.

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Major vs Minor Faults

A major failure may include:

• A broken clasp on arrival

• A stone missing upon delivery

• Structural defects that prevent wear

A minor failure may include:

• Small repairable defects

• Loose fittings that can be adjusted

• Where possible, minor faults may be repaired or replaced before a refund is issued.

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Change of Mind Returns

We do not offer refunds for change of mind. Please choose carefully and read all product descriptions before purchasing. If you have questions prior to purchase, we encourage you to contact us.

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Earrings (Hygiene Policy)

For hygiene reasons, earrings cannot be returned for change of mind. This does not affect your rights under Australian Consumer Law if the item is faulty.

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Sale Items

Items purchased on sale or during promotional events are final sale and cannot be returned for change of mind unless deemed faulty under Australian Consumer Law.

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Return Process

If a return is approved:

• You will be provided with return instructions.

• Items must be returned in original packaging where possible.

• Items must not show signs of wear (unless being returned due to a fault).

Refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected. Shipping costs are non-refundable unless the item is confirmed faulty.

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Warranty Policy

Jewellery by Lakkari Art includes a 6 month warranty from the date of purchase covering manufacturing faults. This includes:

• Faulty clasps

• Broken chains due to structural weakness

• Loose stones caused by manufacturing defect

• Faulty earring posts

If a manufacturing fault is confirmed within this period, we will offer:

• Repair (where possible), or

• Replacement, or

• Store credit or refund (if repair/replacement is not possible)

Assessment may require photographs or return of the item.

 

​This warranty does not cover:

• Normal wear and tear

• Tarnishing or oxidation

• Fading of gold plating over time

• Scratches or surface marks

• Damage caused by water, perfume, sweat, chemicals or improper storage

• Damage caused by pulling, bending, dropping or impact

• Lost items or stolen items

• General stretching of chains over time

• Jewellery is delicate by nature and requires appropriate care.​ 

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Plated Jewellery Warranty

Gold-plated and coated finishes naturally wear over time depending on:

• Frequency of wear

• Skin chemistry

• Exposure to moisture or chemicals

• Fading of plated finishes is considered normal wear and is not a manufacturing fault.

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How to Make a Warranty Claim

If you believe your item has a manufacturing fault:

• Email us at contact@lakkaripitt.com

• Include your order number

• Provide clear photographs of the issue

• Describe how the item has been worn and cared for

If return is required for assessment, we will provide instructions. If the fault is confirmed as a manufacturing issue, reasonable return shipping costs will be covered.

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Care Responsibility

To maintain the longevity of your jewellery:

• Avoid water, swimming, and showering

• Remove before exercise

• Avoid direct contact with perfumes and lotions

• Store in a dry place away from sunlight

Improper care may void this warranty.

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Jewellery Care & Fair Wear

Our jewellery is designed for occasional and careful wear. Normal wear and tear, including:

• Tarnishing

• Fading of plated finishes

• Surface scratches

• Damage caused by exposure to water, perfume, sweat, or improper storage is not considered a manufacturing fault.

We encourage following our care instructions to prolong the life of your jewellery.​​

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Intellectual Property

All designs remain the intellectual property of Lakkari Pitt. Purchase of jewellery does not transfer copyright or reproduction rights. Designs must not be copied, reproduced, or commercially replicated.​

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Additional Information

For any further enquiries please email contact@lakkaripitt.com.​​​